Last updated: 16 July, 2025

Protection for your privacy and personal data information is important to us. Please read the following Privacy Policy carefully. If you have any query regarding this policy, please do not hesitate to contact us at info@manorhomeware.com.

1. Who we are

   "MANOR HOMEWARE", "we" "us" and "our" refer to MANOR HOMEWARE LIMITED as the controllers of your personal data. MANOR HOMEWARE LIMITED is registered in England and Wales, Company No. 16251209, having its registered office at Heritage House, 34B North Cray Road, Bexley, Kent DA5 3LZ, England, United Kingdom.

2. What personal data we collect from you and method of collecting it

   You may provide us with the following information: your identity (such as your first name, last name, gender); your contact details (such as your postal address, email address, phone number); your personal status (such as your title); your purchases (such as purchase history, order details); your preferences (such as your size); certain payment information (such as billing information, payment type or method, credit/debit card number).

   We may contact you to obtain further personal information, in order to process your request, to response to your queries or to provide you with our products and services.

   We may collect your information when you: a) subscribe to our newsletter; or b) use our Website, such as your IP address or other browsing information (including browser, operating system, device model) through cookies or similar technologies placed on your device. Certain cookies are required for the proper functioning of our Website and analytical purposes, which will helps us to provide you with more personalised browsing experience on our Website.

3. Purpose of collecting your personal data and how we use it

   We collect and use your personal data based on one or many of the following basis:

   a) We have obtained your consent to subscribe to our newsletter. You have the right to withdraw this consent at any time.

   b) When you made a purchase via our Website, it is necessary for us to collect your personal data, includes your name, delivery address, email address and payment details, to process the order.

   c) Our Website uses a secure payment gateways to process transactions. This gateways will ensure your sensitive bank details are protected from payment fraud or suspected illegal activity.

   Depending on the context, we may use your personal data for the purpose to:

   a) Response to your request and queries.

   b) Provide you with the products or service you have requested.

   c) Carry out identity checks and verify you.

   d) Send you communications on Products and services in relation to promotional materials.

   e) Conduct necessary statistical analysis for our business development and process improvements.

   f) Monitor and make necessary improvement on our products and services.

4. Retention period for your personal data

   We are an ICO (The Information Commissioner's Office) registered business. According to the UK GDPR principles and the Data Protection Act 2018, once we collected your personal data fairly and lawfully, we can retain such data for as long as our business requires. In order to determine the most appropriate length of time for your personal data, we have concluded the following:

   a) From your perspective as a potential customer - we will keep your data for three years from your last action. This action includes your last purchase made via our website, or your last email correspondence to us. At the end of the three-year period, all of your data we have collected from you legally will be automatically deleted or archived to comply with legal retention obligations.

   b) From our perspective as a business - we will keep your data for up to ten years to retain our business relationship. At the end of the ten-year period, all of your data we have collected from you legally will be automatically deleted or archived to comply with legal retention obligations.

5. How we disclose your personal data

   We may disclose your personal data internally and trusted third parties, in order to carry out the service that you require. For example, when you place an order with us and for us to appoint a shipping agent to deliver parcel to your address.

   The following are scenarios when we need to disclose your personal data:

   • IT related process improvement development and support

   • Delivery / Shipping service

   • Personal information verification for payment and refund

6. How we protect your personal data

   All your personal data is strictly confidential. It will only be made accessible when it is required to provide instructed service to you. We use secure servers and SSL encryption to protect all data you provide while using our digital platform. Your data will be encrypted, ensuring privacy and security. We also complies with data protection regulations to safeguard your information.

7. To contact us

   For issues related to your account, to withdraw your consent, general queries on our Products and services, please contact us via email at: info@manorhomeware.com. If you prefer to write to us, our postal address is: Heritage House, 34B, North Cray Road, Bexley DA5 3LZ, England, United Kingdom.

8. Changes to our Privacy Policy

   This Privacy Policy reflects our current practices. It is subject to change and update at anytime without prior notification. The effective date of this policy is at the top of this Privacy Policy.

Privacy Policy